Support
Answers, contact details and help for Hats & Spores.
Need a hand?
Write to us and we will answer as soon as we can. It helps to include your phone model, the system version and the app version (in Settings).
Getting started
How do I play?
Tap a mushroom when it is ready to collect coins. Spend coins on the upgrade panel under the farm: more plots, gnomes, sprinklers and fertilizer. Swipe sideways to move between farms.
What do gnomes do?
A gnome harvests one plot for you as soon as its mushroom is ready. You cannot have more gnomes than plots, so add plots to make room for more helpers.
What are quests and spores?
Quests give you small goals, such as harvesting a number of mushrooms. Completing one pays spores. Spend spores in the shop on upgrades that boost every farm.
Do I earn while the app is closed?
Yes. Plots with a gnome keep earning while you are away, up to a time limit (four hours to begin with, and shop upgrades raise it). You will see a welcome-back summary when you return.
Your progress
Is there a cloud save?
Not yet. Your progress is stored on your device only. If you uninstall the game or switch phones, you may start a new game unless your phone’s own backup restores it.
How do I start over?
Open Settings and choose Reset progress. You will be asked to confirm. This cannot be undone.
Purchases
What does the full unlock include?
The first six farms are free. The one-time unlock opens farm 7 and beyond. It is not a subscription and is not charged again.
How do I restore my purchase?
Open Settings and tap Restore purchases. Use the same Apple ID or Google account you bought with.
How do I get a refund?
Refunds are handled by the store. On iPhone, go to reportaproblem.apple.com. On Android, open your order history in Google Play and request a refund there. If something went wrong with the unlock itself, email us.
Ads
I watched an ad but got no reward.
Watch the ad to the end and keep the game open until it closes. If the reward still does not appear, check your internet connection and try again, or email us.
Can I change my ad choices?
Yes. Open Settings, then Privacy, to review your ad and analytics choices at any time. You can also reset your device’s advertising ID in your phone settings.